Now at the very bottom it should say Amount to Apply, which should equal your CM and then Amount to Credit will be zero. It will auto populate with the open balance of the CM, which should match the payment amount you put in on the line above. Now mark the box to the left of the Credit Memo. At this point at the very bottom you will see "Amount to Credit" is a negative amount. Then mark the box to the left of the invoice, it will populate with the full amount of the invoice. Under Amount Received at the top of the payment window, enter $-0. Selecting "credit memo" should cause QB to auto fill the amount received but it doesn't: "Something's not quite right To process this transaction, please enter a positive number for the into Receive Payment on an Invoice. The "amount received" continues to show $0 and QuickBooks will not fill this in or allow you to save a payment that is $0. Please let us know in the comment section below if you have other questions.ĭoes not work. You can read this article for more information: Apply a credit memo, credit or refund to a customer.
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